Customer-Centric Service for
Tax Authorities: Building
Trust and Satisfaction

12 – 16 May 2025
Sandton Centre Johannesburg South Africa

Untitled design

Register Now! Limited Seats Available!

To Register Click here...

Course Objectives

  • Enhance Service Excellence: Equip tax authority professionals with the tools and techniques to deliver exceptional customer service, ensuring taxpayers feel valued and respected.
  • Build Trust and Transparency: Learn how to foster trust by promoting transparency in tax processes, policies, and interactions.
  • Understand Taxpayer Needs: Develop skills to identify and address taxpayer concerns effectively while balancing regulatory compliance.
  • Improve Communication Skills: Master clear, empathetic, and professional communication tailored to diverse taxpayer groups.
  • Leverage Technology for Engagement: Explore digital tools and platforms for improving taxpayer engagement and accessibility.
  • Foster a Proactive Approach: Learn strategies to anticipate taxpayer issues and resolve them before they escalate.
  • Strengthen Conflict Resolution Skills: Develop techniques for handling challenging situations and disputes with professionalism and fairness.

Who Should Attend

  • Tax officers and customer service representatives in tax authorities
  • Tax auditors and compliance officers
  • Revenue collection agents and public relations personnel
  • Tax authority executives and managers focused on service improvement
  • IT professionals responsible for digital taxpayer solutions

End of the workshop

To Register Click here...

IN HOUSE AND ONLINE TRAINING

While both In-House and Online training can present with cost-effectiveness and time-efficacy, there are some very specific differences between in-house courses and those based online.
The demand for additional courses by individuals or groups of people is increasing. Still, it depends entirely on the preferences of a person what type of training he or she wants to receive. Online courses and in-house training carry some similarities but they are considered to exhibit some very pivotal differences too. Despite that, both types of learning can be really beneficial for attendees.

For Registration and other Training arrangements,
contact us on the detail below.

SOUTH AFRICA : +27 11 057 6001
TANZANIA Cell: +255 769 688 544
WhatsApp +27 79 574 0389
info@bmktraining.co.za / www.bmktraining.com